20 March morning, I have made an appointment & the medical practitioner was CHAN Pui Ki at 19:20. I arrived on time and the 'nurses' informed me prior to myself, there were 7 persons, so I was the 8th patient after my registration. During the waiting period, there was one patient (an old man) quit with reason waiting for too long. I wait until 20:45, still waiting at the reception area. I asked, if Dr Chan still in the consulation, the nurse replied, yes and added that sometime longer then. In the clinic, all the patients are in queue. My query, is about her time management. I have no comments about her time spending on each patient, but if she could not conduct the consultant on/close to time, she is required to lesser the appointment. Waiting is usual but far beyond booking time is a matter, she is waiting patient's time. Or, she thought there is no further patient, she can waste the patient's time and made herself keep in work? By average 15 minutes for a patient, for these consultant, most are caused by cold, flu, cough, not a series, so use 15 minutes or above is judgable? Patients only want to received treatment, take medicines and back for rest immediately instead of a long waiting time. Then, the booking system is not functioned. I visit many of yours practitioners in this clinic and they are very attention to detail, efficient. Lastly, I left at/around 20:50 without consultation.
Hi, T. Chan! I'm sorry to hear that! How are you? Hope you are in good health now! I'm not the patient of Ms. Chan. I've no comment on her. I hope that was an exceptional situation. However, from my own experience, except those prior to me were in serious or required special treatment such as acupuncture that I may need to wait for longer time, normally, I do not need to wait for consultation for more than half hour. When I need much detail consultation for discussion on my condition or medical check report, my CMPs or the clinic assistants would arranged me be the last appointment of the day, I deeply thanks for the arrangement, and apologize for the extension of their working hours. Many thanks for your comments. From my understanding, those comments, no matter in positive or negative, are valuable to the management for improving the service from time to time. I'm glad to see the clinic development giving contribution to our society that those in need can have much detail & professional consultation or medical treatment at lower & reasonable consultation fee. Many thanks for sharing your experience here again! ~^_^~
唔知係咪前一陣子系統有問題，近日發現有病友較早的前留言去左email。現向留言之病友說聲對不起，非常抱歉！遲左發現，而家先post番你的留言出黎...
回覆刪除我未去過良景盈柏求診呀，我諗診所高層會處理好的。唔知而家良景盈柏診而家所出現左愛心姑娘未呢？
因這是與良景盈柏有關的留言，所以也會張貼在盈柏中醫診所(病友資訊站內)。
一位病友於 2016年9月15日 下午5:15 張貼的留言如下：
『我要醫生，付款之際投訴良景盈柏診所的助護，特別是短髮那位姑娘，她對病人態度奇差，有一次看完醫生付款之際，她目露兇光，高聲講出你做過什麼的治療，付多少錢，完全不理病人的私隱。有一次，一位婆婆早來看診，也不准婆婆入內坐，讓老人家站在門外等，一點愛心也沒有，真不明白她為甚麼要做這份工作，無禮，無愛心，與診所的的愛心醫生完全天地之別，能也違背匡信為人服務精神，令人感到遺憾，真聘不到有愛心的人嗎？』
20 March morning, I have made an appointment & the medical practitioner was CHAN Pui Ki at 19:20. I arrived on time and the 'nurses' informed me prior to myself, there were 7 persons, so I was the 8th patient after my registration. During the waiting period, there was one patient (an old man) quit with reason waiting for too long. I wait until 20:45, still waiting at the reception area. I asked, if Dr Chan still in the consulation, the nurse replied, yes and added that sometime longer then. In the clinic, all the patients are in queue. My query, is about her time management. I have no comments about her time spending on each patient, but if she could not conduct the consultant on/close to time, she is required to lesser the appointment. Waiting is usual but far beyond booking time is a matter, she is waiting patient's time. Or, she thought there is no further patient, she can waste the patient's time and made herself keep in work? By average 15 minutes for a patient, for these consultant, most are caused by cold, flu, cough, not a series, so use 15 minutes or above is judgable? Patients only want to received treatment, take medicines and back for rest immediately instead of a long waiting time. Then, the booking system is not functioned. I visit many of yours practitioners in this clinic and they are very attention to detail, efficient. Lastly, I left at/around 20:50 without consultation.
回覆刪除Hi, T. Chan! I'm sorry to hear that! How are you? Hope you are in good health now!
刪除I'm not the patient of Ms. Chan. I've no comment on her. I hope that was an exceptional situation. However, from my own experience, except those prior to me were in serious or required special treatment such as acupuncture that I may need to wait for longer time, normally, I do not need to wait for consultation for more than half hour. When I need much detail consultation for discussion on my condition or medical check report, my CMPs or the clinic assistants would arranged me be the last appointment of the day, I deeply thanks for the arrangement, and apologize for the extension of their working hours.
Many thanks for your comments. From my understanding, those comments, no matter in positive or negative, are valuable to the management for improving the service from time to time. I'm glad to see the clinic development giving contribution to our society that those in need can have much detail & professional consultation or medical treatment at lower & reasonable consultation fee.
Many thanks for sharing your experience here again! ~^_^~
T. Chan added information, clinic visited on 21 March 2017 was Lok Fu clinic.
回覆刪除你作為一個病友 寫咁多野幫佢地宣傳? 你係本身係診所做野定係收左錢?
回覆刪除你好呀！
刪除我不是診所職員，也沒有錢收，反而是久不久比錢睇醫生既病人一個。
呢世界上真係乜人都有，經歷得多你就會知道。我只是得到佢地既醫治，對我幫助很多，有所感動而分享。要用錢衡量的叫交易，由心出發而分享係用錢買唔到的。呢個世界唔係樣樣都有錢大晒，就算好有好有錢，都唔一定好幸運咁遇到好醫師呢！醫德呢樣野亦唔係用錢就買得到。病人對醫師既信任，一樣用錢買唔到。面對疾病帶來既壓力及不安感，有無錢都一樣！只有病人先感受到！
我自己都有一份工，但沒有多餘錢幫佢地做宣傳，亦無意向佢地推銷自己寫既野搵外快。呢間診所唔係充滿銅臭既診所，佢地只默默為街坊服務，唔需要d乜野宣傳。如果個創辦人肯商業化d既話，間診所就唔係咁細既規模，收費都唔係普通居民負擔得起既價錢；創辦人有好多野都自己落手落腳去做，因為懂得慳，先唔會將一d開支轉介到病人身上。佢地搞笑到連唯一既官方facebook page都唔係成日有update，連厄like都唔識。如果有觀察下，就會見到呢間診所好多病人都係屋邨入面既老人家，大部份用既係醫療劵，有d病到好辛苦，無得用醫療劵就唔睇，收費貴佢地又睇唔起，呢班老人家都唔識上網睇資訊的。
寫所見所想唔需要用錢，寫左係度都唔一定會有人睇到，有緣才會見到，而且我所知既資訊都好有限。就好似當日我有緣遇到呢間診所其中其中一位醫師一樣，保得住份工，無變到殘廢，唔洗去自殺，避過一刧唔需要做手術一樣，緣份黎既。
並不是凡事都要有報酬才會做。做人亦唔需要樣樣野向錢看。整呢度既過程，我自己都無付出過錢，但都有所得著。有無睇新聞？近期捐肝那位姐姐不也是一樣無條件的付出嗎？佢仲可能要自己請假入醫院做手術捐肝比人，捐左仲要因為運作得唔好，要攞番出黎，外人點睇佢都係蝕，明蝕佢都做，但當中佢自己內心既得著只有佢自己先明。我都未做到佢咁可以捐部份肝比人咁偉大呢！有好多好多人去做義工都無錢收啦。每個人都有自己的故事，自己的思想，自己想做的事。我相信呢個世上總會有我呢類人，一點也不出奇。
一份感恩，一份感動，一份欣賞，一份分享，一份推介而已！~^_^~
突然記起以前一位老師經常掛在口邊的一句說話：放鬆d啦，香港人！
放下執著，我仍在學習中......
請問譚智嶸醫師在那裡服役？
回覆刪除你好呀！淨係見過小西灣診所果張醫師應診時間表星期日有譚智嶸醫師開診，我唔知佢平日係邊度吖！
刪除你好!
回覆刪除本人是譚智嶸醫師,本人懇請閣下在此網頁刪除本人的名片,謝謝!
你好!
回覆刪除本人是陳家祺醫師,本人懇請閣下在此網頁刪除本人的名片及簡介,謝謝!
你好!
回覆刪除本人是周登棋醫師,本人懇請閣下在此網頁刪除本人的名片及簡介,謝謝!
你好!
回覆刪除本人是洪秀馨醫師,本人懇請閣下在此網頁刪除本人的名片,謝謝!
你好!
回覆刪除本人是何卓科醫師,本人懇請閣下在此網頁刪除本人的名片及簡介,謝謝!
嘩！做乜我呢度突然受到咁多醫師關注架！我唔知你地係咪醫師本人，因有一半機會係，我會尊重你地要求刪除咭片。
回覆刪除不過我唔明點解要刪除咭片囉，因為我手多多改過張咭片？如果因為咁我向你地道歉啦，對唔住！
（我覺得我改過既咭片靚d 囉。算啦，唔比改咭片我都係會繼續研究你地診所同醫師同助護姐姐架。）
投訴姑娘安排看診等候名單不妥 且態度欠佳
回覆刪除本人父親當天預約了早上10點，應診人數較多 (約需等候8位)，但有位女病人約了11點卻可以比本人父親更早看病，查問原因後姑娘態度欠佳，最後父親不知為何被安排是早上最後一位，老人家等了一整個早上，2點多才能看完醫生
呢位朋友你好！
刪除麻煩你致電55474735或電郵至：gracemedm@gmail.com 向佢地診所負責職員提供當時情況，邊間診所，如果知道邊位都講埋啦，我知佢地姑娘都掛有名牌的。我相信佢地會認真處理你的投訴的。
謝謝你提出意見，有問題唔處理診所就唔會進步架啦！
你同老人家都不要太勞氣呀，我的醫師都叫我唔好成日咁勞氣，對身唔好的！
診所職員唔該你地快啲處理啦！
祝福老人家早日康復！平安､健康､開開心心過新年！
投訴富榮花園匡信中醫，姑娘工作態度敷衍，2人睇症只俾1人收据之余仲賴我自己沒有檢查。我想請問貴診所負責人：當姑娘拾錯藥，是否由診症者檢查藥單？服務態度更是极差！之前本人更是有所聽聞，今日領教
回覆刪除呢位朋友你好！謝謝你的留言。
刪除你的留言已被轉介至診所的有關單位跟進啦！
睇到你既留言我都感到你的怒火。我都係好易燥底架，醫師成日要我調節心情，心情唔好就容易唔舒服。你都唔好咁嬲啦，提出左問題就交番比診所佢地處理啦。
突然想起功夫熊貓呢套卡通，隻熊貓用小水點練習心平氣和。不過講係咁講姐，心平氣和呢樣野我都唔係成日做到。
見到個姑娘俾醫師叫去幫個病人著鞋，鞋店sale都唔會幫客人著鞋啦講真！純粹覺得個姑娘好慘，似俾人蝦。佢掂完其他人隻腳，我真係唔想佢幫我敷藥，EWWWW……
回覆刪除謝謝你的留言！
刪除可唔可以話比我知，係邊間診所邊位姑娘呀？佢咁有愛心我想讚下佢喎。
事實上，醫師同姑娘確係無義務幫病友係檢查完或治療完之後著番鞋的。但我見過有醫師本人，又見過有姑娘，有協助果d行動不便又無陪診者在場既病友，係治療完之後著衫或著鞋，病友本身有唔好意思，醫師或姑娘一句唔緊要確係好窩心。
呢d唔關治療本身既事，佢地診所入面，確係有唔介意為病友做多一點點既醫師同姑娘，當然我親眼見過先咁講，我都唔會話全部都係。
至於衛生問題我又唔擔心，佢地係專業人士黎，診所啦，佢地自己啦，都對衛生呢樣野有嚴格要求。就你寫既情況，我相信個姑娘有洗手同消毒濟消毒雙手的。
換轉角色想一想，如果我咁不幸有不能靠自己著鞋既一日，治療完有醫師或姑娘幫一幫我，都實會好感動的。
醫師轉左都唔update個網
回覆刪除你好呀！
刪除呢個問題真係好抱歉！事關我唔係診所職員，資料只係收集返黎既。我無可能緊貼update 到醫師資料，次次update 一次之後佢地又會有醫師調診所啦，明明張紙寫住放大假，但放完大假又無做啦，又好似江醫師咁放完個幾月大假又調左去大埔診所無人知既，我仲聽到有人問江醫師去左邊添。
我就覺得好似比人整估咁，今日搵到d資料，可能聽日又有新醫師加入，但呢間診所既admin 連換個時間表都慢吞吞。有d診所有醒目既姑娘先會update 得快d咁啦。
不過呢，佢地整估我唔到既，就因為我自己都要返工唔得閒無可能緊貼地update 到，就加番個update 時間上去啦，會盡量收集盡量update 架啦。
你地匡信/盈柏/尚然堂唔好買d藥貼翻黎扮跌打專科啦，呃鬼咩，你地根本唔識跌打！都同出面d跌打醫舘完全唔同，講自己骨傷專科！又自吹自讚，話自己公司醫師姑娘幾叻幾好，自己安個名比d醫師咩主治醫師/主任醫師/顧問醫師/專科醫師，香港政府承應你地d醫師既資歷咩，睇過甘多個醫師根本都差唔多。
回覆刪除你好呀！謝謝你的留言。
刪除＊ 首先與你分享一下我既個人經驗。我本人都曾經在工作期間意外拗柴行唔到路報工傷，當時係匡信一位醫師醫番好我的，交番去公司既假紙都係醫師開比我的。記得當時我隻腳踝腫起一大舊，初初唔係幾痛，但好快，一個鐘都無，就越黎越痛。當時心想，呢ｄ情況就算入急症室都唔會得到即時處理，等幾個鐘都可能只係會幫我照下x-ray同打止痛針食止痛藥，計過條數去匡信搵醫師幫我仲實際。當時醫師都建議我去照下x-ray比較安全，佢幫我檢查之後話我腳好腫。我同醫師講我驚去急症室要等好耐我驚隻腳會變跛，佢醫左我先再照，醫師開藥材比我煲藥浸腳，原來浸腳都要有技巧的，另外比藥膏我敷藥。醫囑唔好周圍行，要比時間隻腳康復同休息。期間無咁痛既時候我用行山丈輔助行去照左x-ray，d骨無事。浸藥＋敷藥一星期後已經好得七七八八，我同醫師講我想去返工，醫師話可以返工，但因為未完全好晒，要量力而為，不能行太多。我照返工，轉做文職工作，即係坐多過行，再過兩星期都好番晒啦。費用唔貴的。
之後見過有d街坊朋友扭親手腳去 匡信/盈柏/尚然堂 搵其他醫師治療，原來有d係用唔同方法的，有用趺打酒，有敷藥，有浸藥，有d情況會好傳統手法治療，都見過有病友有扭到腳之後有水腫情況而不宜用手法治改用其他方法。即係話，因應唔同情況就唔會用唔同方法醫囉。
因為好奇都對趺打呢樣野有少少研究，現代既中醫師都受法例監管，佢地要攞左牌先可以行醫的；而趺打呢樣野都係中醫其中一門學問，近代好似將跌打歸入骨傷科，係中醫學要修讀既修讀既其中一個學科。所有全科醫師都識既，至於之後有無再繼續專修就另一樣野。
＊ 咁 匡信/盈柏/尚然堂 係中醫診所，入面駐診既中醫師都係全科註冊中醫師，骨傷趺打只係其中一個治療項目，當然同一般既趺打舖唔一樣啦。
＊ 我見過或聽過佢地d中醫師應診得黎都有繼續學習架好謙虛架喎，乜會有醫師姑娘自己讚自己咁自大架咩？邊間診所邊個醫師姑娘呀？講黎聽下丫！
＊ 我就無見過佢地有專科醫師呢個title啦，邊個係呀？至於主治醫師/主任醫師/顧問醫師果ｄ，應該就唔係ｄ醫師自己安個名比自己既，估計係佢地老細安排既。至於準則係咩我就唔知啦。好多私家診所，甚至政府診所，ｄ醫生或中醫師都有title架啦，好普遍架喎，唔信咪出去出面ｄ診所睇下。
＊ 再黎一個溫馨提示：匡信/盈柏/尚然堂 全體中醫師 都係根據 香港法例第549章《中醫藥條例》註冊 既 註冊中醫師，全部都受中醫藥條例監管的。我諗香港政府無乜理由會唔承認根據香港法例註冊既註冊中醫師既資歷咁搞笑掛。哈哈！
＊ 我就覺得每位註冊中醫師都唔一樣喇，個人感覺黎既。
＊ 再次多謝你的留言比機會我分享上次拗柴既治療經驗，好開心丫！ :)
＊ 你的留言既開頭 “你地匡信/盈柏/尚然堂” ，即係呢，匡信/盈柏/尚然堂又唔係我既，我只係係佢地診所就診既一個病友，用 “你地” 黎形容又好似唔係幾恰當，但諗諗下，我係佢地病友黎架嘛，咁珍容又好似幾親切。Thank You!
你咪自吹自讚果個囉，安心堂有料過你地啦，醫師又比你地好，又比你地細心，價錢仲明碼實價添，無亂吹水架，唔信自己去睇翻次參考下啦，我個人覺得架咋，呃呃氹氹你就叻。
回覆刪除神話 你好！
刪除首先謝謝你的邀請。你又點知我呢個有乜唔妥都睇中醫先既人無研究過其他診所呢？只係我與匡信特別有緣份吧！
明碼實價呢樣野，好多間診所都係架啦。除左 匡信/盈柏/尚然堂 有價目表貼出黎之外，其他都係連鎖模式既診所，例如你所提及既安心堂以及同系既正心堂啦，健福堂啦，和順堂啦，譽豐堂及同系既尚生堂啦，工聯會中醫診所啦，各大醫院或大學既附屬中醫診所等等，都一樣有收費表貼出黎架喎，只係收費形式唔同，優惠唔同咁啦。
另外請恕我直言，我覺得你個講法對所有中醫師有點不公道。你知道嘛，我係 匡信/盈柏/尚然堂 所遇到既中醫師，有一個特點，佢地唔會話其他中醫師唔好架。佢地只會默默咁幫助人。以我對佢地既了解，佢地都係好喜歡中醫呢個學科，真心覺得做中醫師真係幫到人，每一個中醫師都有獨特之處，都對病情有佢地自己專業既看法。我試過係匡信其中一個醫師面前話朋友睇果個醫師乜乜乜，醫師話我唔可以咁樣話其他醫師架，大家都係中醫同業，佢唔希望病人（即係話緊我啦）說佢既同業不是，大家睇法唔同用既方法唔同唔代表人地唔好架，大家都係不斷學習架。佢話選擇左做一個中醫師，好希望中醫呢個行業會發展得好好呢！就算今日未發展得好好，都希望將來會好！
我個人睇法，係香港呢個咁細地方，雖然好多人睇中醫，但中醫仲未能成為主流，政府投放係推廣中醫既資源唔夠，競爭大，做一個中醫師無論幾叻都搵唔到大錢架啦。真係好鍾意中醫呢個學科真心想做中醫師幫人先會咁笨入行做中醫師架啦。無論係 匡信/盈柏/尚然堂 好，你所提及既安心堂又好，其他中醫診所又好，醫師自己出黎開既診所都好，都係一個比醫師應診既地方，只係大家既經營理念有所不同咁啦。有d 醫師會轉工，有d醫師會走黎走去，會去唔同診所應診，咁又點可以話邊一間診所既醫師最叻最有料最好架呢。一個醫師好唔好，要由病人本身去感受，由病人去選擇架！邊個醫師對自己最好最幫到自己，只有病人本身先係最清楚架！
你地個朵越來越臭架啦，唔好扮偉大！扮病人啦！做過咩衰野心照！
回覆刪除唔知"你地"指邊個？"臭"既意思係指出名？唔明乜野扮偉大？都唔明病人有得扮架咩？更加唔明大家唔識點樣心照？
刪除唔知"衰野" 指乜野？例如？研究呢間診所？好似以下呢d咁？
喂喂，唔知有無診所職員睇到呢度呢？你地大埔區其中一間診所仲貼緊2018年聖誕假期開診安排張通告呀，好心你地啦，聖誕都過左好耐啦，元旦都過埋啦，out 晒啦！仲貼！
我唔會話比你地知邊間，自己搵啦！
將佢地診所既資訊公開好衰咩？唔覺喎！佢地診所光明正大開診，一般既病友資訊都係公開架啦！
哈哈，我都係會繼續研究呢間診所架！會繼續公開比我發現到既野架！仲有好多野發掘左又想寫，例如發現有新診所開左啦，未得閒整地圖出post添！
哎丫，你又知既！唔緊要啦，佢d團隊甘強大，佢地唔怕你地既，係呀，最近聽d街坊講，阿木x雯醫師同佢地講話點點刻薄員工，又分得少，又迫人追數，譽豐集團又話某某人抄人裝修，唉，好心啦，唔好扮病友呀！扮可愛！扮有愛！
回覆刪除我而家更加肯定我自己的選擇，匡信/盈柏/尚然堂 平凡得黎有實力，醫師們，姑娘們，佢地班後勤都好努力。佢地之間無神醫，只有平凡的仁醫。一個疫情，我又向佢地創辦人學到野，遇到困難要積極解決，令我同自己同事之間相處得更好更團结。感恩識到佢地，陪我渡過好多難關，比我見到不同既故事，亦是對我既鼓勵。關關難過關關過，遇難越強，我還要向佢地多多學習，請多多指教！
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回覆刪除麥醫師你好!
刪除剛才花了一點時間找張咭片，已經刪除左啦！
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刪除黃廣俊去了美基工業大廈 14樓D室做水晶及中醫膠務
回覆刪除晴朗商場登記職員𠕇一位同事服務態度真真好差，對病人好大聲，問她一句她回答的好不耐煩，我沒看叫什麼名，因這個職員我看病都好努火，
回覆刪除簡直是垃圾公司，只看營業額而不顧病人安危，不停要醫師跑數，何卓科個老奸巨猾著草去澳洲嘆世界。撲街尚然堂
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